ID Logistics Case Study
ID Logistics Case Study
The Challenge
Manual processes, product damages, and unreported incidents were holding back operations.
"Prior to OneTrack we would see dents in racks and wonder, 'where did that come from?' Now I know exactly what happened, who did it, if it's something going on in the warehouse that we need to fix as a leadership team."
On top of that, validating load quality to their customer was a huge opportunity for improvement.
"Before OneTrack we had tablets on the floor that a loader would have to go get before a load, stop in the middle of loading to take pictures, then upload it into our WMS data to identify every pallet, and now with OneTrack we're recording the entire load process automatically, sending that WMS data to identify damages we can go to the video and say 'Nope, it looked perfect when it left here'"
The Solution
OneTrack provided critical visibility, so ID Logistics is able to see everything on the floor. As a result, they can correct bad behaviors, hold people accountable and ensure quality service for their customers.
"All of it becomes much, much easier. A lot of labor intensive work for our business process analysis team goes away. Customer access to all of our loading. They come over they see their load in high-definition video and we're able to provide those proofs of performance."