QUALITY

Faster loads. Fewer freight
damage claims.

Turn OS&D claims into open-and-shut cases with video proof for every pallet. Resolve investigations in minutes, not days.

Customer Story

Proving quality every time

ID Logistics used to take photos of every international shipment. Now they capture video of the entire loading process and can prove exactly what left the dock when customers call with damage claims.

33%
eliminated manual photo-taking,
streamlined dock operations
ID Logistics
ID Logistics
The Challenge

Quality claims cost you twice.

Once when the issue happens. Again when you can't prove what occurred. Freight damage claims turn into disputes, chargebacks, and strained customer relationships.

?

Mispicks and Misloads

Wrong items ship and you can't confirm what actually went on the pallet.

!

Freight Damage Claims

Damage shows up at delivery, but it's unclear whether it happened during loading, transit, or receiving.

$

Chargebacks and Disputes

Customers deduct from invoices while your team spends days chasing answers without proof.

The OneTrack Approach

Visual proof for every shipment.

Cameras automatically capture every load and index everything by LPN, time and operator. Find any moment in seconds.

01

Capture

Visual record of every transaction

Load-facing cameras on forklifts and dock doors automatically record picks, stages, and loads as they happen. No manual photos or gaps in coverage.

02

Index

Search like your WMS

Vision AI links video to warehouse transactions. Search by LPN, order number, location, operator or timestamp. Find the exact moment in seconds.

03

Resolve

Turn claims into closed cases

When a customer disputes a shipment, pull the footage immediately. Prove what left your dock, close claims in minutes instead of days and recover costs on false chargebacks.

Capabilities

Shipment Quality You Can Verify

Automatic Load Recording

Ditch the iPad. Every load is automatically recorded by forklift-mounted cameras—no manual photos, no extra steps. Visual proof of every pallet, hands-free.

Jesse Sevilla

"At other buildings we're required to take photos of every pallet. This eliminates that and saves us real labor cost."

Jesse Sevilla · Director of Ops, States Logistics
MHE #7 - LOAD FACING CAM 02
Load facing camera footage
LOADING
01/21/2026 14:32:47

LPN & Order Search

Computer vision scans barcodes and links footage to your WMS. Search any LPN or order number and instantly see every video where it appears. Track a pallet from pick to ship.

Load recording footage showing pallet being loaded

OS&D Claims Investigation

When a claim comes in, resolve it in minutes not days. Video evidence eliminates he-said-she-said disputes.

Dylan O'Connor

"We've already used dock loading footage to investigate shifted-load claims and show the load was secured correctly. It helps us confirm when the issue is carrier-related, not the operator."

Dylan O'Connor · Logistics Manager, Church & Dwight
1 Claim
2 Investigate
OT
OneTrack Agent ● Searching
Found Order #4492. Pulling video for Pallet 18...
Case picking · Zone B 11:42 AM
Loaded to trailer · Door 7 1:34 PM
Pallet 18 was loaded. Video confirms it on truck.
3 Resolve
Claim Resolved
2 min 34 sec
Trailer camera showing loaded pallets
Trailer camera · Door 7
Evidence sent to customer

Dock Door Monitoring

Get the full picture. Forklift cameras capture the load-facing view while fixed dock cameras show the wider context. Multiple angles, one unified timeline—so you never miss what happened.

Dock door camera showing loading operations
Proven Results

Real impact from real customers

Measurable quality improvements from Fortune 500 companies and leading 3PLs.

70%
Fewer OS&D Claims

Dramatic reduction in overage, shortage, and damage claims with video proof

50%
Fewer Missing Pallets

Cut missing pallets in half using forward-facing cameras and LPN search

99%
Faster Claim Resolution

Resolve claims in minutes instead of days with instant video access

33%
Faster Loading

Eliminated manual photo-taking, streamlined dock operations

Get Started

Eliminate quality blind spots

See how OneTrack can help you reduce claims, protect shipments, and prove what actually happened on your dock.