Turn OS&D claims into open-and-shut cases with video proof for every pallet. Resolve investigations in minutes, not days.
ID Logistics used to take photos of every international shipment. Now they capture video of the entire loading process and can prove exactly what left the dock when customers call with damage claims.
Once when the issue happens. Again when you can't prove what occurred. Freight damage claims turn into disputes, chargebacks, and strained customer relationships.
Wrong items ship and you can't confirm what actually went on the pallet.
Damage shows up at delivery, but it's unclear whether it happened during loading, transit, or receiving.
Customers deduct from invoices while your team spends days chasing answers without proof.
Cameras automatically capture every load and index everything by LPN, time and operator. Find any moment in seconds.
Load-facing cameras on forklifts and dock doors automatically record picks, stages, and loads as they happen. No manual photos or gaps in coverage.
→Vision AI links video to warehouse transactions. Search by LPN, order number, location, operator or timestamp. Find the exact moment in seconds.
→When a customer disputes a shipment, pull the footage immediately. Prove what left your dock, close claims in minutes instead of days and recover costs on false chargebacks.
Ditch the iPad. Every load is automatically recorded by forklift-mounted cameras—no manual photos, no extra steps. Visual proof of every pallet, hands-free.
"At other buildings we're required to take photos of every pallet. This eliminates that and saves us real labor cost."
Computer vision scans barcodes and links footage to your WMS. Search any LPN or order number and instantly see every video where it appears. Track a pallet from pick to ship.
When a claim comes in, resolve it in minutes not days. Video evidence eliminates he-said-she-said disputes.
"We've already used dock loading footage to investigate shifted-load claims and show the load was secured correctly. It helps us confirm when the issue is carrier-related, not the operator."
Get the full picture. Forklift cameras capture the load-facing view while fixed dock cameras show the wider context. Multiple angles, one unified timeline—so you never miss what happened.
Measurable quality improvements from Fortune 500 companies and leading 3PLs.
Dramatic reduction in overage, shortage, and damage claims with video proof
Cut missing pallets in half using forward-facing cameras and LPN search
Resolve claims in minutes instead of days with instant video access
Eliminated manual photo-taking, streamlined dock operations
See how OneTrack can help you reduce claims, protect shipments, and prove what actually happened on your dock.