Featuring Aaron Hodes, Director of Sales at Davinci Micro Fulfillment
A discussion on the modern brand-3PL relationship, exploring what separates exceptional logistics providers from forgettable ones. The episode examines misaligned expectations, data silos, and industry buzzwords while offering practical strategies for building trust and long-term partnerships.
Aaron Hodes is the Director of Sales at Davinci Micro Fulfillment with 10+ years of e-commerce logistics experience, previously at C.H. Robinson and ShipBob.
Proactive communication and transparency build trust. The logistics industry's reactive nature often creates unnecessary friction.
Setting realistic expectations during discovery and onboarding prevents problems later. Most 3PLs treat sales as checkbox exercises rather than relationship-building.
Warehouse data often exists in disconnected spreadsheets or requires special access. Making data actionable means getting it to people who can act immediately.
Standing out goes beyond price competition. Niche specialization and cultural alignment matter more than claiming to be "tech-enabled."
Details matter: box selection, damage prevention, carrier diversification. These often trace back to upstream data quality problems.
Expect gradual robotics adoption, hyperlocal micro-fulfillment centers, and predictive inventory placement. AI should augment human workers.
"If you're only talking about tech in your sales pitch, you've already lost. Execution is the only real differentiator."
"Trust is built before the first shipment."
"All feedback is a gift."
"Be the brand safety net by proactively identifying risks and proposing solutions."
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